FAQ


ACCOUNT

WHY DO I NEED AN ACCOUNT?

You can purchase on our website as a guest. However, it’s always advisable to have an account for your shopping.

It allows you to:

Check the status of your current order and the order history;

Contact Customer Service for general assistance;

Check your shipping and payment information;

Add an item to “My cart” so that you can purchase it in the future.

Manage your coupons

It is convenient for a registered member to make orders and access some features of the Website. Please register with updated personal information including your name, address, and a valid email address, and please ensure the information provided is accurate and up to date.

WHAT SHOULD I DO IF I FORGOT MY PASSWORD?

In case if you have forgotten your password, simply click on “Forgot my password”, and enter your email account. The automated system will send you an email immediately. Follow the instruction and you could reset your password.

ORDERING

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

You will receive an email confirmation containing the Order Number and details of your purchase.

I WOULD LIKE TO CHANGE MY ITEMS ORDERED, WHAT SHOULD I DO?

Amending your order is allowed within 24-hour of purchasing the items. You may contact us via info@kekzo.com to request for change.

HOW DO I VIEW WHAT'S IN MY SHOPPING CART?

To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of a particular item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

WHAT ARE THE RECOMMENDED BROWSERS FOR THIS SITE?

Google Chrome, Safari, Firefox, IE

HOW DO I PLACE MY ORDER?

To place an order:

1. Finished adding items to your shopping cart

2. You may choose to proceed on through our website checkout or through PayPal.

a. If you wish to continue on through our website checkout, click on the “Checkout” green button located on the right side of the screen.

b. If you wish to continue through PayPal, click on PayPal button

3. You will then be transferred to our Customer Information page. You will be prompted to enter:

a. Email address

b. Name

c. Address

4. If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.

5. Continue on by clicking “Continue to Shipping Method” button. You will then proceed on to selecting the Shipping Method. At this phase, we recommend that you recheck your Shipping Address to be able to return back if there are any mistakes. Once everything is OK, click on “Continue on to Payment Method”

6. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

7. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending an email at info@kekzo.com .

PAYMENT

WHAT ARE YOUR PAYMENT OPTION?

We accept types of major credit cards (MasterCard, Visa, American Express), as well as PayPal, Apple Pay and Alipay. Discover can be used only with PayPal.

HOW DO I MAKE PAYMENTS USING PAYPAL?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.